Return Orders & Refund

Returns and Refunds on Araati

At Araati, we are committed to protecting both customers and sellers by ensuring a fair and transparent returns process.

Customer Return Requests

Customers may request a return if an item is:

Damaged or defective
Incorrectly delivered
Missing parts or accessories
Significantly different from the product description
Counterfeit or not genuine
Not as ordered

All return requests are reviewed by the Araati support team before approval.

Customer Refund Process

Once a return request is approved:

Araati arranges for the item to be collected from the customer.
The returned item is inspected to verify the customer's claim.
If the return is confirmed as valid, Araati issues a refund to the customer using the original payment method or another approved refund method.
The refund amount is deducted from the seller's payable balance where applicable.

Refund processing times may vary depending on the payment method used by the customer.

Returning Items to Sellers

After a returned item has been received and inspected:

The item is sent back to the seller whenever appropriate.
Sellers will be notified of the return reason and outcome of the inspection.
Returned inventory may be restocked if it is still in sellable condition.

⚠️ Seller Responsibilities

Sellers are expected to provide accurate product information, genuine products, and quality service. Frequent returns caused by seller-related issues may result in account reviews and penalties.

Examples include:

Selling counterfeit or fake products
Delivering damaged or defective items
Sending incorrect products repeatedly
Misleading product descriptions or images
Consistent quality complaints from customers
Violations of Araati marketplace policies

Account Suspension and Bans

Certain return reasons are considered serious policy violations. If investigations confirm repeated or severe offenses, Araati may:

Issue warnings
Restrict product listings
Temporarily suspend seller privileges
Permanently ban the seller account

Reasons that may lead to suspension or banning include:

Counterfeit products
Fraudulent activities
Repeated shipment of incorrect items
Intentional misrepresentation of products
Abuse of marketplace policies
Excessive return rates caused by seller negligence

✅ Best Practices to Avoid Returns

To minimize returns and maintain a healthy seller account:

Upload accurate product images.
Provide detailed and truthful product descriptions.
Verify product quality before shipping.
Package products securely.
Ensure the correct item, size, color, and quantity are shipped.
Respond promptly to customer inquiries and issues.